Refund policy

FMB Apparel Refund Policy: Exchange or Credit Only

At FMB Apparel, customer satisfaction is our top priority. We want you to be delighted with your purchase. However, we understand that circumstances may arise where you need to return a product. To ensure a smooth and fair return process for both parties, we have established the following refund policy:

1. Eligibility for Exchange or Credit:

  • We only offer exchanges or store credits for eligible products.
  • To be eligible for an exchange or credit, the item must be in its original condition, unworn, unwashed, and with all tags attached.
  • The request for an exchange or credit must be made within 30 days of the original purchase date.

2. Excluded Items:

  • The following items are not eligible for exchange or credit:
    • Items marked as final sale.
    • Custom-made or personalized items.
    • Underwear and swimwear for hygiene reasons.

3. How to Request an Exchange or Credit:

  • To initiate the exchange or credit process, please contact our customer support team at [contact email/phone] within the 30-day window.
  • Provide your order number and details of the item you wish to exchange or return.
  • Our team will guide you through the return process and provide you with a return authorization (RA) number.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

5. Inspection and Approval:

  • Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.
  • If the item is approved, we will process the exchange or issue a store credit for the purchase amount (excluding shipping fees).

6. Store Credit:

  • Store credits will be provided in the form of a digital voucher or gift card.
  • Store credits are non-transferable and can only be used for future purchases on our website.

7. Exchange:

  • If you prefer an exchange, please specify the replacement item you would like when contacting our customer support team.
  • Exchanges are subject to availability, and we will do our best to accommodate your request.

8. Refunds:

  • We do not offer cash refunds under this policy.

9. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a store credit.

10. Changes to this Policy: - FMB Apparel reserves the right to amend this refund policy at any time. Any changes will be communicated through our website.

By making a purchase with FMB Apparel, you acknowledge and agree to abide by this refund policy. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing FMB Apparel. We appreciate your business and look forward to serving you.